Returns & Exchanges

At Ermoza Home, we hope every piece brings beauty and meaning to your space. If your purchase doesn't entirely meet your expectations, we're happy to offer store credit for eligible returns.

Returns & Exchanges

You have 20 days from the date you receive your order to request a return for store credit.

To begin a return, please email baila@sassoonmedia.com with your order number and reason for return. All returns must be approved before items are sent back. Unauthorized returns may not be accepted.

Once your return is received and inspected, approved store credit will be issued by email.

Return Conditions

• Items must be unused and in their original condition.

• All protective films, packaging, and included accessories must remain intact.

• Return shipping costs are the customer's responsibility.

• Original shipping and delivery charges are nonrefundable.

• Custom, personalized, seasonal, clearance, and discounted items are not eligible for return or exchange.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 20 days of delivery with your order number and photographs of the issue.

We'll review the situation and arrange an appropriate replacement or other resolution.

Order Cancellations

Please contact us as soon as possible if you need to cancel or modify an order. Once an order has been processed or prepared for delivery or pickup, we may be unable to make changes.

Additional Information

Returns must be approved before being shipped or dropped off. Return instructions will be provided after approval.

This policy does not limit any rights customers may have under applicable law.

ERMOZA HOME

Inspired Pieces. Elevated Spaces.